From Disconnected to Dialed-In Property Management
James
Olney, MD
Short-Term Rental Owner of Several Properties, Including a 1-Bedroom Home in Breckenridge
1 BR | 1 BA | 500 sq. ft
Problem
Meet James: a retired home build and design contractor and owner of a 1-bedroom, 1-bathroom condo just north of Park City’s historic downtown area.
After purchasing his property, James initially had no plans to turn it into the thriving vacation rental it is today, but he found himself unwilling to let the home sit empty for months on end. That’s when he found his first property manager, a local company that he thought would meet his needs.
However, he would soon find out that there was something even better awaiting him on the horizon.
Go Local
In 2021, when LocalVR purchased the Park City property management company that James was working with, he was faced with a dilemma. Could this new company meet his needs, and possibly even exceed them? He felt it was worth a shot, so we scheduled a call to give him a rundown of LocalVR’s proven processes and strategies.
Because James did not seek us out himself, we knew it was important to go above and beyond with our offering so that he would feel comfortable signing on with a new management company. On that very first phone call, we educated him about our technology-aided practices for combatting wear and tear while ensuring property upkeep. We also gave him a rundown of our communication strategies to keep him in the loop 24/7, no matter what time of day or night.
After learning about LocalVR’s commitment to going above and beyond for his property, James knew he had landed the right management company. He decided right then and there to Stay Local.
Solution
Once James had signed on with LocalVR, we knew we needed to get a jumpstart to demonstrate to him that he’d made the right choice for his Park City condo.
To start off, we assigned him a designated account manager who would take care of any questions or concerns, no matter when they arose. We also implemented thorough post-checkout inspections, aided by a customized property inspection checklist that we created specifically for his Park City home. These inspections helped us to combat wear and tear and keep the property in tip-top condition for years to come. Finally, we onboarded him into our Owner’s Portal to make it easier than ever to book owner stays, view his monthly statements, and track repairs and maintenance requests.
Since signing on with LocalVR 3 years ago, James has seen a huge shift in his satisfaction with his property management. Not only does his property look pristine, but he’s also seen improvements in all other areas, most especially in the seamless teamwork involved in keeping his rental booked and thriving. He says the communication also exceeds his expectations, and every interaction he has with LocalVR experts has been pleasant and helpful. Most of all, James likes the ease of using the Owner’s Portal–in only a few clicks, he’s able to find all of the information he’s looking for.
Today, James can enjoy his retirement with peace of mind, knowing that his property is well taken care of and that LocalVR has his back.
Take James’
Word For It
“I have seen improvements in all areas since LocalVR took over–from the management to the repairs.”
