From Neglected STR to Flawless Vacation Rental
Trudy and Greg
Athens, AL
Long-time STR operators and owners of a 2-bedroom ski-in/ski-out condo in Breckenridge
2 BR | 2 BA
Problem
Meet Trudy and Greg, a couple from Athens, Alabama who have owned rental properties for nearly 30 years. About a decade ago, they purchased a ski-in/ski-out condo in Breckenridge to continue their successful business.
Because of their long history of operating vacation rentals, Trudy and Greg went with a national property management company to manage their Breckenridge property. They thought this was the perfect solution, but after a few years of good service, things began to go downhill.
They ran into all sorts of issues, such as infrequent communication from management, the property looking run-down and dilapidated, reviews going south, and being told to handle all repairs and maintenance themselves.
There was no denying it: they had officially lost faith in their property management company.
Go Local
Tired of being given the runaround, Trudy and Greg went out in search of a Breckenridge property management company that would treat them and their property right. Their search quickly led them to discover LocalVR.
Once we met with Trudy and Greg for the first time, we empathized with their plight. But unlike national management companies that they went with before, we knew that we could give them the care that they were looking for.
We let them know that if they went with us, they could look forward to timely and responsive owner communication, regular property inspections to identify and fix maintenance issues, and five-star guest reviews. Things needed to change, and that’s why Trudy and Greg decided to Go Local.
Solution
To tackle all of the problems that Trudy and Greg were facing with their current management company, LocalVR knew we had to get the ball rolling quickly.
To start off with, our processes included assigning them a dedicated account manager to handle any and all communications. We also implemented detailed post-checkout inspections, along with a customized property inspection checklist, to deal with long-overdue maintenance issues and unacceptable levels of wear and tear. Finally, we executed thorough guest vetting for every guest who came to their property to ensure that Trudy and Greg got the five-star reviews that they deserved.
In no time at all, their vacation rental was looking better than ever, Trudy and Greg were informed of everything going on, and reviews rapidly improved.
Take Their
Word For It
Since coming to LocalVR, Trudy and Greg say that they couldn’t be more pleased with the level of service they’ve received, and their short-term rental data shows the same. They cite LocalVR’s attention to detail and our rapid communication as their top reasons for staying with us.
Now, Trudy and Greg can focus more on enjoying their travels, rather than worrying about the condition of their Breckenridge rental. All in all, they are more than happy with choosing LocalVR.
“Our favorite thing about LocalVR is their quick communication and attention to detail. Nothing goes unnoticed by their inspection teams and I’m always informed of what’s going on in my rental.”
