From Empty Promises to Happy Homeowner
A Loyal LocalVR Client for Over 6 Years!
Kim
Orlando, FL
Short-Term Rental Owner of Several Properties, Including a 1-Bedroom Home in Breckenridge
1 BR | 1 BA | 550 sq. ft
Problem
Meet Kim, a successful short-term rental owner who had recently renovated her 1-bedroom home in Breckenridge, Colorado around 6 years ago.
After working with a small management company for awhile that didn’t deliver on home care or keeping the space occupied, she went on the hunt for a full-service property management company. She wanted to find someone that would take meticulous care of her vacation rental, help her to attain high occupancy, and answer her questions and concerns in a timely fashion.
With tons of companies out there to choose from, Kim was unsure which one would provide her with the best service. Because she was all the way in Florida, she knew that she needed a company that would follow through on their promises and ensure that the rental was in good condition while she was away.
That’s when LocalVR happened across her radar.
Go Local
Kim knew that LocalVR wasn’t just any property manager from the first moment we spoke with her.
We gave her a rundown of our local property management services, from our commitment to cleaning and taking care of maintenance issues to our promise to always answer the phone no matter what time or day it was. We also assured her that our proprietary dynamic pricing strategy would help her attain the occupancy she desired, no matter what season.
Kim was immediately excited about the prospect of expert management taking on her vacation rental and she quickly made her choice to Go Local.
Solution
To start off Kim’s onboarding, we wanted to get a jump on things to show her just how important of an owner she was to us.
Our processes included creating a customized property inspection checklist and immediately implementing post-checkout inspections to keep a watchful eye on the property and fix any issues as soon as they arose. In addition, we assigned Kim a dedicated account manager who could meet all of her needs as an owner and sent her an in-depth pricing analysis to demonstrate just how we planned to increase her occupancy.
Immediately struck by LocalVR’s prompt follow-through, Kim’s first impression was a very positive one, and the service has been exceptional enough that she has stayed with us for the last 6 years. She says she loves that she can pick up the phone and get an answer as soon as possible from her account manager, and she also mentions how clean and well-kept the property is whenever she visits.
Kim’s occupancy numbers also show improvement, and in 2023, her property was able to achieve an incredibly-high 77.81% occupancy rate with an average daily rate of $146.27.
Take Kim’s
Word For It
Now, Kim has more time and energy to spend on her other rental properties in Florida, and she doesn’t have to worry about the condition of her home or whether it’s being rented out frequently enough. She knows if she has a question or feedback, it will be answered promptly and addressed in a timely manner.
All things considered, Kim couldn’t be more pleased. LocalVR delivered on all of our promises, and that’s all she ever wanted.
“I’m satisfied with LocalVR because they keep my home rented and it’s always taken care of whenever we come to stay.”
