From Disconnection to Superb Communication
Carl & Sylvia
Las Vegas, NV
Longtime Park City Travelers & Owners of a 2-Bedroom Condo in Park City
2 BR | 3 BA
Problem
Meet Carl and Sylvia, a couple from Las Vegas, Nevada who have been visiting Park City regularly for the last 17 years.
After purchasing their Park City condominium, joining the thriving short-term rental market in the area was their ultimate goal. They knew they could make a good income from the property, but more importantly, they wanted to ensure that their home was cared for as well as to build relationships with those who were caring for it.
It was a LocalVR match made in heaven.
Staying Local
Although Carl and Sylvia worked with another property management company for a few years, that company was sold to LocalVR in 2021, and they had a decision to make: stay or go. They were unsure at first, but from their first communications with us, it was obvious there was an instant connection.
We knew that we could provide them with the level of communication they desired, all while keeping their property in immaculate condition and ensuring impressive revenue. It was important to us to let them know that they were not just another number to LocalVR, but valued owners whose feedback would always be addressed.
After learning about our dedicated account managers who would answer the phone day and night as well as our intensive property upkeep regimens, Carl and Sylvia knew they’d found the perfect match in LocalVR.
It was clear what they needed to do: Stay Local.
Solution
To kick off Carl and Sylvia’s onboarding, our processes included assigning them a dedicated account manager they could contact whenever they needed to and customizing an in-depth property inspection checklist to keep their property in good shape. We also sent over a customized pricing analysis to give them an idea of projected revenue for the property.
From the very start of their time with us, Carl and Sylvia’s account manager was their advocate, always ensuring that their desires and feedback were heard by the team at large. And once we onboarded their property into our custom photo-inspection software, property maintenance became a breeze–if any issue arose, they knew about it immediately, and things were always addressed quickly and without hassle.
In 2023, Carl and Sylvia nearly broke the $100k mark for short-term revenue, with an impressive $845 average daily rate and an occupancy rate of 47.34%. After two years with LocalVR, they say that their favorite thing is the ease of communication. No matter when they have a problem or need to speak with a human being, one is there to support them and make sure any issues are resolved in a timely manner.
Take Their
Word For It
Now, Carl and Sylvia don’t have to worry about their condo, which they still visit a few times a year to ski and enjoy the Park City recreation. Plus, whenever they need something, they know exactly who to call: the experts at LocalVR.
“We couldn’t be happier with LocalVR due to their personal attention and how quick they are to respond to any of our requests.”
