From Communication Breakdown to Satisfied Homeowner
Stan was able to achieve a great $300 average daily rate
Stan
Morgan Hill, CA
Former Construction Professional, Vineyard Manager, & Owner of a Classic 3-Bedroom Tahoe Vista Vacation Rental
3 BR | 2 BA
Problem
Meet Stan, a former construction professional, vineyard manager, and owner of a classic 3-bedroom Tahoe Vista vacation rental.
Stan has a long history of investing in short-term rental properties across California, so when he purchased his Tahoe property, he went with a trusted national property management company to help him.
However, things quickly began to spiral out of control and communication began to break down. Even after moving property managers several times, Stan could not find a company that would provide him with the level of communication and accommodation that he was looking for.
After listening to the same justifications for the bad service he’d received over and over, Stan went looking for another property manager to properly manage his short-term rental.
Go Local
Irritated with having to go above and beyond to communicate with his property management company, Stan found LocalVR. From our very first interview with Stan, there was a connection. We knew we could provide him with the level of communication that he expected, all while treating his property with the care that it deserved.
We educated him on exactly how LocalVR achieves the level of communication that we do: by always keeping our owners informed and assigning each a dedicated account manager.
Stan was immediately struck by the professionalism and streamlined services being offered to him, and he knew he didn’t have a choice but to Go Local.
Solution
We wanted to hit the ground running with Stan’s onboarding to show him exactly what was in store for him, so we began by assigning him a local account manager that would always be available to answer any questions or take care of pressing issues. Our other processes included implementing thorough guest vetting to keep bad guests away, as well as executing detailed post-checkout inspections to also ensure that his property was kept in the best shape possible.
Within weeks, Stan was able to see a difference and he was blown away by the additional communication that LocalVR provided. Never again would he feel as though he was just another homeowner to be ignored by his property management company.
The revenue benefits were also crucial to Stan staying with LocalVR as well, and in 2023, Stan was able to achieve a great $300 average daily rate.
Take Stan’s
Word For It
Now, Stan is able to focus more on his other rental properties and vineyard management. Because he Went Local, he sleeps better knowing that his Tahoe property is kept in good shape and he’s always informed of any issues.
“I’m satisfied with LocalVR because of the great communication I receive, their attentiveness to issues, and how accommodating they are.”
